Utility Billing Changes

Have you noticed a change in your utility bill? It is occurring for the following reasons:


NOTICE – CREDIT ON YOUR BILL

You Might See a Credit on Your Water Bill!

The Town’s Utility Billing Department has been hard at work auditing our history files and making sure our customers are being charged correctly on their billing statements. This audit process has indicated that some customers will be receiving a credit to their account.

If you are one of the customers who will receive a water credit, you will see that reflected beginning in the statement for this month! The Utility Billing Department will not be issuing checks or cash for these credits, we will be applying them directly to the account – which is why your bill may be a little lower than you expected.

Any further inquiries about this can be made in writing to joshua.lujan@tobnm.gov, you must include your utility billing account number, name, contact information, and inquiry request.

Disclaimer: not every utility billing customer will be receiving this credit.


NOTICE – ROADRUNNER WASTE SERVICE INC – SOLID WASTE FEE INCREASE

There will be a service fee increase for trash services for each resident in the Town.

This is due to fee increases in several areas:

  • Cost of fuel per gallon
  • Disposal fee increase at Sandoval County Landfill
  • Disposal fee increase for recyclables

The new price for residential cart fee is $18.42. This will go into effect on September 1, 2022 and be reflected in the bill provided in October 2022.

List of Disposal Rates

Questions can be directed to the Utility Billing Department at Town Hall 505-867-3311